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Support & FAQs

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SHOPPING INFORMATION

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”My order never arrived?” tab_id=”1547655128694-af84fc13-7c86″][vc_column_text]Check your order confirmation email at [email protected] for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and will help you to locate the order or process a refund if order can’t be located within the allowed delivery timeframe.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why was my item/order cancelled?” tab_id=”1547655128770-55929c08-0ba4″][vc_column_text]Your order could’ve been cancelled for the following reasons:

1 Item(s) became unavailable after your order was placed.

2 Difficulty in processing your payment information.

3 Inability to ship to the address provided.

If you have questions or would like to place a new order please contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My order arrived incomplete or damaged?” tab_id=”1547655128849-98ad56f0-b745″][vc_column_text]We accept refund and exchanges. Please read our Shipping & Returns section.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take to get my order?” tab_id=”1547655128933-60768e91-ca11″][vc_column_text]Please read our Shipping & Returns section for more information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I track my order?” tab_id=”1547655129018-bf66f92d-36ea”][vc_column_text]We will send tracking information to the e-mail address associated with your order once the item has shipped. You can Track your order shipment status at our Track Order page. Please allow 2 business days for the shipping company to upload the tracking information to their system for tracking.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the shipping methodes and rates?” tab_id=”1547655129102-c4770b64-394e”][vc_column_text]Please see our Shipping & Returns page for more details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I change my order after it’s been placed?” tab_id=”1547655129182-7b6a3b5c-6995″][vc_column_text]Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately upon realizing that something may be wrong with your order at [email protected] We will always do our best to make sure you’ll get what you need.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_column_text]

PAYMENT INFORMATION

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”What payment methods do you accept?” tab_id=”1547655213689-b8b63f9a-34fe”][vc_column_text]We accept PayPal and Credit Cards. In addition to the payments listed we proudly offer Put It On Lay-Buy  powered by PayPal in order give our customers longer period to pay with their own terms and for pre-ordering merchandise.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I place an order by phone?” tab_id=”1547655299755-ebe923c5-34d0″][vc_column_text]Yes, you can place an order by phone.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I’m getting an error when placing an order?” tab_id=”1547655333807-fb60dd72-b131″][vc_column_text]Please double check you’ve filled out all of your billing details properly including your full name, email address, full shipping address and phone number associated with the form of payment. If you continue having issues, please email us at [email protected] and we’ll do our best to assist you![/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1547655363538-d68c7548-fdd6″][vc_column_text]We try to dispatch your order as quickly as possible. If you decide you want to make changes to your order please email our Customer Experience team ([email protected]) and we will try to accommodate where possible. Please note that once an order has been fulfilled or shipped, we will be unable to make any changes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I view my order status?” tab_id=”1547655391563-9d28aa8b-4fcb”][vc_column_text]You can check the status of your recent order by visiting your Order Tracking under your Account menu.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to have an account to order?” tab_id=”1547655417002-1402ade9-887f”][vc_column_text]No, you can also place an order as a guest. There are some perks if you have account with us:

  • Quick Checkout process
  • Easily view your order status and order history
  • Receive updates via email detailing our newest arrivals and special promotions
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use several discount codes in one order?” tab_id=”1547655455667-154b51ea-2d27″][vc_column_text]Promotion  and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

If you have any further questions, please don’t hesitate to contact us at [email protected]

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